Responsibilities
Product Design
User Research
Usability Testing
Deliverables
High Fidelity UI Documentation
Interactive Prototypes
Marcom Graphics
Usability Study Reports
Wireframes
Tools
Figma
JIRA
Microsoft Suite
Timeline
10 weeks
Summer 2022
Garmin Clipboard launched in 2020 to help coaches keep track of their team's training. During a 10 week internship, I was asked to design the athlete's experience.
When I joined the project, there was initial research to support the need for an athlete-centric experience on Clipboard. To assess which athlete-facing features our team should prioritize for launch, I proposed a user research sprint with 5 NCAA and club team athletes. I created interactive prototypes to assess feature usability and wrote semi-structured interview questions to understand the challenges and successes athletes experience when training on a team.
Athletes are motivated by metrics, but only when they understand what values they should strive for. During interviews, athletes shared that when they are faced with many metrics, they don't know what values or trends to pay attention to and instead ignore them.
Recovery metric charts provide recommendations to improve athletic readiness between workouts. Outliers from the last 7 days are highlighted, so athletes can see if their workouts might be negatively impacted by changes in their resting heart rate, sleep, or body battery.
100% of interviewed athletes said they want to track private training notes. Coaches ask athletes to share notes after a workout. However, sometimes athletes want to keep notes to themself.
Private settings for notes and injury tracking give athletes the ability to record their training experiences or monitor injuries for themselves. Athletes can share their experiences with coaches, or track privately for their own reference.
Athletes want to document their goals and achievements. 3 out of 5 athletes shared that they lose track of their goals in the hustle of their competition season. One athlete shared that they look forward to crossing off each race time goal they reach during a season.
Goals and personal bests encourage athletes to celebrate what they've done so far. Athletes can keep track of records with customizable ribbons and track their progress towards goals.
Athletes find success when they are able to reflect on quantitative data like mileage, pace, and HR, as well as qualitative data like their mood, goals, and achievements.
The launch of the Athlete Portal hub on Garmin Clipboard immediately impacted our business: our user base grew by tens of thousands in less than a year and the platform led to a 10x increase in team wearable sales.
During my internship, I've had the opportunity to represent Garmin at coaching clinics and national championship races all over the United States. These events allow me to gather feedback about Clipboard and observe how a different athletes and coaches train and compete together.
I'm continuing on with Garmin Labs as a product designer, where I am the design lead for Garmin Clipboard and will be developing other exciting health and fitness products.
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